We are committed to ensuring a satisfactory shopping experience for all our customers. This policy outlines our return process, refund timelines, exchange guidelines, and procedures for handling damaged or defective items, as well as international returns.
Returns
- Return Period: Items can be returned within 21 days of delivery.
- Conditions for Returns: Items must be unused, in their original packaging, and in the same condition as when received.
- Process: To initiate a return, contact our support team at [email protected] for guidance.
- Shipping Costs: The customer is responsible for return shipping costs unless the return is due to our error.
- Non-Returnable Items: Returns are not accepted for:
- Personalized or custom-made items.
- Final sale items.
- Items marked as non-returnable.
Refunds
- Refund Process: Refunds will be issued once the returned item is received and inspected.
- Timeline: Refunds typically take 9-10 business days to process.
- Refund Method: The refund will be credited to the original payment method.
- Non-Refundable Costs: Shipping fees are non-refundable, and any applicable restocking fees will be deducted from the refund amount.
Exchanges
- Exchange Process: To exchange an item for a different size, color, or style, contact our support team at [email protected].
- Availability: Exchanges are subject to stock availability.
- Instructions: Our support team will provide detailed instructions for the exchange process.
Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, contact [email protected] immediately.
- Resolution Options: We will provide a replacement or a refund, based on your preference.
- Requirements: Please include detailed information and, if possible, photographs of the damaged or defective item to expedite the process.
International Returns
- Contact Support: For international returns, email [email protected] for instructions.
- Additional Costs: International returns may incur extra shipping fees, customs duties, or taxes, which are the customer’s responsibility.
We are here to assist you throughout the return or refund process. If you have any questions or concerns, please contact our support team at [email protected].
This Return & Refund Policy is compliant with Google Merchant Center guidelines and ensures clarity and transparency for our customers.