We strive to ensure a smooth shopping experience for all our customers. Below, you will find our detailed Cancellation Policy, including the steps for canceling an order, potential fees, refund timelines, and information on backordered or unavailable items.
Order Cancellation Process
To cancel an order, please contact our customer support team at [email protected] as soon as possible. Provide your order details and the reason for cancellation. Our support team will guide you through the cancellation process and handle any necessary steps.
Cancellation Fees
In some cases, a cancellation fee may apply based on the circumstances and costs incurred before the cancellation request. Our customer support team will notify you of any applicable fees during the cancellation process.
Refund for Cancelled Orders
- Refund Method: Refunds will be issued to your original payment method.
- Processing Time: Refunds will be processed within 9-10 business days after the cancellation is confirmed.
- Adjustment for Fees: Refund amounts may be adjusted to account for any applicable cancellation fees or charges.
Backordered Items Cancellation
If your order includes backordered items and you wish to cancel them:
- Contact our customer support team at [email protected].
- They will assist in canceling the backordered items and provide information on refunds or alternative options.
Cancellation Due to Unavailability
If an item becomes unavailable after your order is placed:
- Our customer support team will promptly notify you.
- You will have the option to cancel the order or select an alternative product.
- If you choose to cancel, a full refund will be issued to your original payment method.
Please note that we are not responsible for any damages, losses, or inconvenience caused by item unavailability. Compensation beyond a full refund of the purchase price cannot be provided.
Contact Us
If you have any questions or require further assistance regarding order cancellations, please reach out to our customer support team at [email protected].
This cancellation policy complies with Google Merchant Center requirements, ensuring transparency and clarity for our customers.